Things you need to know

After placing an order, you will receive a confirmation email, and once your order is shipped from our warehouse, you will receive a second email containing your tracking information.

To ensure that your package is delivered correctly and within the advertised timeframe, please make sure that your address is entered correctly and includes all relevant and/or necessary information. We are not responsible for any lost, misdelivered, or misplaced items due to incorrect or improperly entered address information provided at the time of purchase.

In the event that you have not received your order after the specified delivery time, or if your order arrives damaged, please contact us as soon as possible and no later than 7 days after the delivery date indicated on your tracking information.

 

Processing Time

Standard domestic and international orders typically take 1-2 business days to process (excluding Saturdays, Sundays, and holidays). We will ship within two business days and upload your tracking number as soon as possible.

Your package can be tracked online. You will receive a confirmation email with your online tracking number and link after your order is shipped. You can also click on this link to track your order.

All orders are subject to processing time, which is independent of the time it takes for applicable carriers to deliver the goods from our warehouse to the destination. For domestic and Hong Kong, Macau, and Taiwan orders, we will use SF Express. For international orders, we will use DHL or FedEx to most locations. To save on shipping costs, we may choose to use other logistics providers to meet shipping requirements.

Depending on various factors, orders shipped to the destination may take 1-12 business days from the date of shipment.

 

Shipping Fees

Your final shipping fees will be displayed at checkout.

Due to customs policies in different destinations, we cannot guarantee whether you will be taxed. However, if any fees are incurred, the recipient will be responsible. Your order may be subject to import duties and taxes, which will be levied once the goods reach the country/region of destination. This is a general guideline, and you should contact your local customs office for specific amounts and percentages.

We are not responsible for any customs/duty fees that may apply to your package. You will be responsible for paying any additional clearance fees.

Shipping fees are non-refundable. If you refuse any shipment from Keysme, you will be responsible for the original shipping charges as well as the cost of returning the package to us. This amount will be deducted from any credit issued.

If a customer needs to return a product for reasons other than product quality issues, they must request a return within 7 days of the product/package arriving, and the customer will be responsible for the round-trip shipping costs. Once we receive the product in our warehouse, we will refund the cost of the product through your original payment account.

Remote Area Shipping Fees

Shipping fees do not include additional fees defined as remote area shipping fees on the DHL website. If your postal code is in a remote area, we will email you requesting additional logistics and delivery fees. The list of remote areas is available here (search for the name of your shipping destination, and you will see the remote area code) for checking.

 

Please Note:

For Indonesia, we require your Indonesian tax number (NPWP) or identity card number (NIK-Nomor Induk Kependudukan), or an Indonesian driver's license required by DHL and customs. Please ensure that the name of the document holder matches the recipient's name on the shipping information.

For mainland China and Hong Kong/Macau regions, we need a Chinese address, and if there is a Chinese name, please fill it out. Taiwan requires the recipient's identity ID.

For South Korea, we will require your personal customs code or birthday based on South Korea's customs requirements. Please write this in your order.

In the event that you have not received your order after the specified delivery time, or if your order arrives damaged, please contact us as soon as possible and no later than 7 days after the delivery date indicated on your tracking information.

 

Where do we ship to?

We ship keyboards internationally, except for the following destinations: *Destinations we do not cover: Afghanistan, Åland Islands, Albania, Algeria, Angola, Anguilla, Antigua and Barbuda, Armenia, Aruba, Ascension Island, Azerbaijan, Bahamas, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bosnia and Herzegovina, Botswana, British Indian Ocean Territory, Burkina Faso, Burundi, Cameroon, Cape Verde, Caribbean Netherlands, Central African Republic, Chad, Chile, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Curaçao, Cyprus, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, India, Iraq, Isle of Man, Jersey, Kenya, Kiribati, Kosovo, Kyrgyzstan,Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Malawi, Mali, Martinique, Mauritania, Mayotte, Monaco, Mongolia, Montserrat, Morocco, Mozambique, Namibia, Nauru, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn Islands, Reunion, Russia, Rwanda, Samoa, San Marino, Sao Tome and Principe, Senegal, Serbia, Seychelles, Sierra Leone, Saint Martin Island, Solomon Islands, Somalia, South Africa, South Georgia and the South Sandwich Islands, South Sudan, Spain (Balearic Islands, Las Palmas and Santa Cruz de Tenerife), St. Barthélemy, St. Helena, St. Kitts and Nevis, St. Lucia, St. Martin, St. Pierre and Miquelon, St. Vincent and the Grenadines, Sudan, Suriname, Svalbard and Jan Mayen, Tajikistan, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tristan da Cunha, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Ukraine, Uzbekistan, Vanuatu, Vatican City, Venezuela, Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.

 

I received an incorrect or defective item?

If you find that the product has a problem or if you have received the wrong product, please inform our customer service team immediately. Please provide as much detail as possible, including photos of the order and product issues, and we will find an appropriate solution for you.

Missing any items from my order.

 Due to different arrival times of goods, sometimes we do not ship all the goods you ordered at the same time, so your goods may arrive separately. An email will be sent to you to indicate if your items are shipped separately. Therefore, please check your email first and feel free to contact us if you have any questions.

More questions? Please contact our support team here.

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